General Terms and Conditions

Effective date: December 2, 2025.
Last updated: December 2, 2025.

These General Terms and Conditions (hereinafter: “Terms”) govern the terms of use of the website www.hmboilies.hr (hereinafter: “Online Store”) and the rights and obligations between the seller and buyer when concluding distance sales contracts. The Terms are drafted in accordance with the Consumer Protection Act (Official Gazette, No. 19/2022, 59/2023 and subsequent amendments until 2025), the Obligations Act (Official Gazette, No. 35/2005, 41/2008 and subsequent amendments), the Electronic Commerce Act (Official Gazette, No. 173/2003, 67/2008, 36/2009, 130/2011, 30/2014, 32/2019 and subsequent amendments until 2025) and the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).The Seller reserves the right to modify these Terms, and the buyer will be notified of changes through the Online Store or email.

Continued use of the Online Store after publication of changes implies acceptance of the new Terms.

1. SELLER INFORMATION

The Seller is:
HMBoiles j.d.o.o. za usluge
Address: Kerestinečka cesta 15, 10431 Kerestinec
VAT ID: 12042045141
Company Registration Number: 05899770
Director: Luka Žigić
Email: info@hmboilies.hr
Phone number: 099/422-2023 

The Online Store www.hmboilies.hr sells sporting equipment, particularly boilies and related fishing products. All product information published on the Online Store is considered an integral part of these Terms.

2. DEFINITIONS

  • Buyer/Consumer: A natural person who purchases products for personal use, not for commercial purposes. If the buyer is a legal entity, the provisions of the Obligations Act apply instead of consumer rights from the Consumer Protection Act.
  • Seller: HMBoiles j.d.o.o. za usluge.
  • Sales Contract: A contract concluded at a distance through the Online Store.
  • Working day: Every day except Saturday, Sunday and public holidays in the Republic of Croatia.

3. CONTRACT CONCLUSION

  • The buyer can browse the offer on the Online Store without registration. To place an order, basic information must be entered (name, address, contact).
  • An order is considered binding after buyer confirmation (clicking “ORDER”). The Seller sends order confirmation by email within 24 hours, which constitutes contract conclusion.
  • The Seller reserves the right to refuse an order if there is no stock, if the information is incorrect, or for other justified reasons.
  • Prices are listed in EUR (including VAT), and delivery is available in the Republic of Croatia and Slovenia

4. PAYMENT

Payment options:

  • Cash on delivery: Payment in cash or by card upon delivery. The delivery person may request identification.
  • Bank transfer: According to pro forma invoice (IBAN: HR6123600001103116931). Payment deadline: 3 working days from pro forma invoice issuance.

All payment costs are borne by the Buyer. Additional charges for using cards or special lines are not permitted in accordance with the Consumer Protection Act.

5. DELIVERY AND COLLECTION

  • Delivery is carried out through GLS courier service within 3-7 working days from receipt of payment confirmation (or cash on delivery).

  • The shipping cost for orders within the Republic of Croatia is €7, and for orders over €99, shipping is free.
    The shipping cost for EU countries is €15
  • Risk transfers to the Buyer upon collection of the shipment. The Seller is not responsible for delivery delays caused by the courier service.
  • The Buyer is obliged to inspect the shipment upon collection and immediately report visible damage.

6. RIGHT TO CANCEL CONTRACT (PRODUCT RETURN)

In accordance with Article 70 of the Consumer Protection Act, the Buyer has the right to unilaterally cancel the Contract within 14 days from the day of product collection, without stating reasons.

  • The Buyer must notify the Seller of cancellation by email or contact form in the web shop
  • Products must be unused, in original packaging. The Buyer bears the cost of product return.
  • The seller refunds the money (including shipping costs) within 14 days of receiving the cancellation notice, unless otherwise agreed. The refund is made by transfer to the customer’s account.

7. COMPLAINTS AND MATERIAL DEFECTS

  • The Seller is responsible for material defects of goods in accordance with the Obligations Act (period: 2 years from delivery).
  • The Buyer can report defects by email or letter within 2 months of discovering the defect.
  • The Seller will, at their own choice, repair the goods, replace them, reduce the price or refund money. The Seller advances expert examination costs.
  • Complaints are resolved within 15 days of receiving the complaint.
  • Due to natural ingredients, minor variations in color, smell and hardness are possible, which do not constitute material defects.

8. INTELLECTUAL PROPERTY

The content of the Online Store (images, descriptions, design) is the property of the Seller or authorized third parties. Unauthorized use without written permission is prohibited.

9. DATA PROTECTION

Buyer data is processed in accordance with GDPR. Details are specified in the Privacy Policy on the Online Store. The Buyer consents to data processing by accepting the Terms.

10. LIMITATION OF LIABILITY

The Seller is not responsible for damage caused by improper use of goods or external circumstances. Maximum liability is limited to the order value.

11. DISPUTE RESOLUTION

Disputes are resolved amicably, and if this is not possible, the court in Zagreb has jurisdiction. The Buyer can use the EU online dispute resolution platform (ODR) at http://ec.europa.eu/odr.

12. FINAL PROVISION

These Terms represent the entire agreement between the parties. If any part of the Terms is invalid, the remaining parts remain in force.

Contact for complaints:
Email: info@hmboilies.hr
Address: Kerestinečka cesta 15, 10431 Kerestinec